Shipping Policy

Due to the impact of COVID-19, our carriers are prioritizing the delivery of vaccine shipments and as a result, you may experience a delay in receiving your shipment.

Shipping Note

United Parcel Service(UPS) is the package service used by Nakto Electric Bike Store. All domestic regular orders are shipped via UPS with NO MINIMUM ORDER AMOUNT. All bulk orders are shipped via Truck. All shipments must be opened, inspected and signed by you or someone on your behalf. All packages are well inspected when they leave our warehouse. If a package is damaged in shipment, you should not accept the package and email naktousa@gmail.com immediately to report any defects or damages.

Domestic Orders

To ensure fast delivery and customer satisfaction, we only accept online store orders directly from the United States (except Alaska, Hawaii, Puerto Rico, Guam and the central mountainous regions). All orders are FREE SHIPPING via UPS ground. It usually takes 1 - 3 business days to be processed. To be specific by states as below:

Track domestic orders via: www.ups.com/track?loc=en_US&requester=ST/

International Orders

Although our website does not support online orders outside the U.S., at this time. We do have sales manager in charge of international orders via email. Please contact our sales manager via email for inquiries regarding international orders: naktousa@gmail.com

Bulk Orders

Bulk orders are considered to be any order that is 10 (or more) electric bikes. All bulk orders are shipped by truck, which usually requires extra 5 business days. The carrier will contact you by phone to arrange a date and time for your delivery. Please make sure the phone number you provide during checkout is correct.

 
If you would like to purchase a bulk order, please contact our sales manager via email for checking inventory and shipping information regarding bulk orders: naktousa@gmail.com 
In-store Pickup: FREE!

In-store pickup of your bike is always free and welcome. Assembly service is not included.

NOTE: Open to the Public by Appointment through Contact Us

Working Time: Monday - Friday 
Address: 1683 Sierra Madre cir, Placentia, CA 92870, USA
We Are Not Able to Deliver to the Following

  • P.O. Boxes or Parcel Lockers due to size constraints 
  • Alaska, Hawaii, Puerto Rico, Guam and the central mountainous regions